Please visit our Knowledge Base for all your other questions regarding NeXus or BioTrace+ Software.
When the USB/Fiber connection fails, the NeXus-32 automatically tries to connect via Bluetooth. If that does not work, an error message will appear in BioTrace+. But because the FUSBI and Fiber cable are still connected, you might think you are recording via USB/Fiber.
Please check if the FUSBI is recognized correctly by the computer:
Take these steps to pair the NeXus with the computer:
More detailed instructions can be found in the BioTrace+ User Manual.
BioTrace+ comes with a 30 day free trial period. Within these 30 days the software needs to be activated in order to keep using it. Activation of BioTrace+ is free.
Take the following steps to activate BioTrace+:
Click here for more information http://support.mindmedia.nl/KB/View/426-activation-how-to-activate
When updating the current BioTrace+ version to e.g. V2017, all current contents like recorded sessions, screens and channel sets will remain available. The standard BioTrace+ contents as well as custom contents. The BioTrace+ screens can still be accessed via the Screen Browser.
Please review BioTrace+ system requirements and the BioTrace+ V2017 User Manual before installing updates, to be sure BioTrace+ V2017 will run properly on your computer.
Find here all of our product documentation and manuals
Get the latest update of the BioTrace+ software. For a a version of a full installation, please refer to our downloads page.
For support, please contact us